Frequently Asked Questions

FAQ

What Shipping Methods Are Available?

Standard shipping is available world wide.    If you need express shipping, please email us for a quote.

How Long Will it Take To Get My Package?

For items warehoused in the US, it usually takes 1-2 days to process and 3-5 to ship, so about a week total.  For products housed in our international warehouses it usually takes 3-4 days to process your order at our warehouse.  From there it usually take 10 to 14 days but as much as 60.  If 60 days have gone by and you have not received your order, please contact us so we can make it right for you.

How Do I Track My Order?

You will receive an email with the tracking number as soon as the order processes.  If after five days you have not received your tracking number, please send us an email and we will get your information for you.

How Do I Place an Order?

Choose the item you want to buy, add it to the cart.  You will then have the option to go to checkout.  Fill in all of the information requested, and you can choose to make your payment on Paypal with or without an account.  You are able to pay with credit card and without an account on Paypal.  In the even you don’t care for Paypal, you are free to use our Stripe payment processor and use your credit card.  Either way, we provide an ultra secure payment gateway and we never see any of your banking information, only your shipping information.

How Should I to Contact if I Have Any Questions About the Order?

Please fill out the form in the contact section of our site or you can email us at Support@BigTimeSupply.com

Do I Need an Account to Place an Order?

You may place an order as a guest, but we would really like to extend our gratitude of your patron ship by offering you the best and latest Big Time Deals we have going on at the moment.  We promise not to spam you, we want you to come back some time soon.